Refund Policy for VEGAM.IN

At VEGAM.IN, we are dedicated to delivering high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your order, we are here to assist.

1. Eligibility for Refunds

• Refunds are available for items that are incorrect, damaged, or of unacceptable quality.
• Perishable items, including groceries or prepared foods, are eligible for refunds only if they arrive in an unsatisfactory condition, such as not being fresh or consumable.
• To qualify for a refund, please report any issues within 2 hours of receiving your order.

2. How to Request a Refund

• To start a refund request, contact our customer service team through the app, via email at info@vegam.in, within 2 hours of delivery.
• Provide your order number, a description of the issue, and, if possible, a photo of the damaged or incorrect item.
• Upon receiving your request, we will process the return within 5–7 business days.

3. Refund Process

• Once approved, refunds will be issued to your original payment method within 5–7 business days.
• You’ll receive a confirmation once your refund has been processed.

4. Non-Refundable Items

• Items delivered correctly and in good condition are not eligible for a refund.
• Orders refused at the time of delivery without a valid reason will not qualify for a refund.

5. Cancellations

• Orders can be canceled via the app within 5 minutes of placing them, free of charge. After this period, cancellations may no longer be possible if the order is already being processed.

6. Contact Us

For any questions or further assistance regarding our refund policy, please reach out through the app, email us at info@vegam.in. We are committed to ensuring a smooth and satisfactory experience with VEGAM.IN.